So now you ask yourself, how do I become a successful appointment setter if I don’t have the time and patience in setting appointments? Well, let’s get on with these nine appointment-setting tips.

1. Find the main benefit to your listener.

What is appointment setting? It’s all about convincing your prospects that your business has something that is valuable to them. Before you even make the call, you should know already what’s in it for the client/customer and practice your elevator pitch.

When doing outbound calling, think of a good hook that will grab the prospect in the first 60 seconds.
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2. Stick to the Who, What and Why principle.

Those looking for appointment setter jobs should know the basic principle to follow after the initial “hello” greeting. This is the practice of saying WHO we are, WHAT we do and WHY we’re calling.

The “What” should be concise. Present two or three of the main benefits rather than going on and on about how good the product or service is.

And finally, tell the receiver “Why” the appointment is needed and promote it just as much as the product.

3. Qualify the leads before reaching out.

One of the proven appointment setting tips that can actually save you time and energy is to focus on individuals who best fit your product or service. Do a research or analysis to determine who your ideal customer is to achieve this step.

4. Develop a good script structure.

Being knowledgeable and equipped with all the information necessary is one of the secrets to appointment setting. From this, you can develop a compelling script to present the product/service to the best of your ability.

When you’re done with the framework, do some trial calls to see how it is being received. Continue refining the script and make some final changes before roll-out.

If it doesn’t sound right when you’re practicing it, then you have no chance when on the telephone. ~Jacqui Crawley
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5. Hire the right appointment setter

The back-and-forth of scheduling and managing appointments can consume valuable amounts of your day.

Here are the benefits of outsourcing appointment setting tasks:

Related Article: Top 12 Benefits of Outsourcing Your Appointment Setting Task

6. Focus on asking for the decision maker.

Learning how to talk directly to the decision maker of your target business or company is the key on how to get appointments in sales. You are better off spending your time looking for ways of getting through the gatekeeper than pitching to the wrong person.

Remember though, don’t be rude or pushy with receptionists and do not lie, but also, do not pitch to them either. Encourage the VA to build rapport with the gatekeepers and use statement questions to gain access, agreement, and direction.

Make sure that you are sold before you try to convince somebody else.
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7. Role-play, practice, refine.

An appointment setter training involves role-playing to help build the confidence and master the flow of the call. Often times call-flows sound great when you are only reading them, but very different when spoken out loud.

8. Acknowledge concerns and do your best to deal with objections.

Sometimes a customer will simply decline saying that they are too busy, or that they are all set, showing no interest in developing the conversation.

To attempt to bridge objections when trying to set appointment, you must first recognize the end user’s concerns. Let them say why they are not interested, before using empathetic words, e.g. “I completely understand that you are busy…”

The objective here is to go from acknowledging objections to asking for the appointment again by demonstrating how the appointment can help them nonetheless.

Finally, train your appointment setters how to “back out” gracefully and leave the call on a positive note for a future contact when the time is right.

9. Don’t pitch the script word for word.

Always go straight to the point and only ask relevant questions. Feel the tone and the pace of the prospect. Ask for a commitment and close quickly so you don’t waste each other’s time. Once you fully understand the product you are selling, you will find it easier to adjust to any scenario that may come up.

In this multimedia world, there are multiple ways to succeed in appointment setting. For more expert insight on how to set more appointments, contact our team at Virtual Assistant Talent and we will help you further narrow down your prospects, and save time so that you can focus on other areas of your business.

You can also browse through our virtual assistant services list and discover how our highly qualified and trained virtual assistants can help in your everyday tasks and objectives.

Since 2009, Virtual Assistant Talent has been helping professionals from different industries such as the real estate, insurance, small business, coaching/consulting, and executive leadership. CALL US at 1-866-596-9041 to Learn More.

Reference:
www.callcentrehelper.com
www.weidert.com
www.business2community.com
www.virtual-sales.com

Turn leads into sales, existing clients into more sales and bring in more prospects and get that soaring revenue for your company.

Related: What is Virtual Assistant

Your appointment setter agent is the backbone and front liner of your business. The appointment setter can make or break a deal, so you have to find the right agent that is knowledgeable in lead generation and online marketing.

What are the tasks of an appointment setter agent?

• Secure real-time appointment, re-scheduling and cancellation
• Identification and use of database
• Qualify lead generation
• Cold calling
• Telemarketing
• Deliver customized sales scripts based on business’ products and services
• File and categorize names, addresses, purchases, and remarks of prospects contacted
• Customize strategies based on business’ products and services
• Electronically access to schedules and calendars
• Enable simultaneous accessibility to calendars and schedules by multiple users
• Educate customers on products or services and prices
• Respond queries from buyers
• Encourage and convince potential end users to purchase a product or service
• Secure customer information such as name, address, payment method, and record orders into database.

Need an online appointment setter/scheduler agent?
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The above list is the major and minor tasks a VA should be able to do when he or she applies as appointment setter agent.

Appointment setting services include:

• Real Estate
• Financial Services
• Insurance
• Outside Sales Teams
• Business Coaching Companies
• Consultancy Firms
• Home Improvement Companies
• Solar energy companies
• And more

Skills and talents of appointment setters:

• Highly motivated
• Professional phone sales agents
• Outstanding communication
• Smart, articulate go getters
• Friendly and pleasant phone voice
• Excellent computer skills
• Highly organized and extrovert agents
• Attention to details
• Strong customer rapport

Ready to get started? Hiring a virtual assistant to be your appointment-setting agent is a great way to handle both your sales appointments and schedule reminder communications.